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Just had to leave this review for a outstanding customer service which I received again today at this travel agency. I normally deal with the owner Allan who has always finds the best holidays prices and places for myself and husband to stay and never disappointed in the 5 holidays that I have booked but this time this holiday was for my son and his girlfriend who had booked in their local town Newport.
My son and his girlfriend been saving hard for the first holiday together over the year working extra shifts and saving hard but as booked Thomas cook was so disappointed when they folded like all Thomas cook customers.
I rang this travel agency 9 o'clock on the Monday morning asking is there any thing they can do to help them find another holiday which was in their budget. Ellie could not do enough while also dealing with a number of customers also wanting to still go away for some lovely weather, they had customers queuing and the phone was red hot and Ellie and Allan dealing with all customers very calm. Ellie found a holiday which they are flying out to Lanzarote on wed. Thank you for keeping me updated throughout the day until we finally booked another dream holiday. You always go above and beyond and I would not go anywhere else. Myself and husband will be booking our holiday for next yr soon and will definitely be coming to you. Thanks so much I have two happy children and I also want to mention how happy you were to have found this holiday for him and how passionate you are in your role to deliver that outstanding service.
Tracey, Harrison and Antonia . Xx
Awww this is so lovely! Thank you so much for the kind review! So happy we were able to help you all 🙂 Hope Harrison & Antonia have a great time!
Ellie was absolutely amazing, my partner and I were so disappointed when we were unable to go on our first holiday due to Thomas Cook, however, when my partners mother rang up to find us another one she was met with the most amazing support and service from Ellie and her father. Ellie could not do enough for her and made sure we had another holiday within our limited dates and price which was extremely hard to do due to Thomas Cook closing down, easy to contact and were given a lot of support even when questioning ATOL refunds. Would 100% recommend
Aww thanks Antonia 🙂 We were glad to be able to help! Hope you enjoy!!
Outstanding service from the team at The Travel Business! I would like to thank Ellie for all her hard work in finding our perfect family holiday within our budget! Highly recommend their personal service!
Thanks Michelle! Our pleasure! 🙂
I booked our honeymoon to Mauritius with Laura - she was really helpful and patient, considering there were a few destinations on the table and several must-haves. In the end we went with her recommendation and have come away really pleased with the service received and excited for the holiday chosen.
Thank you so much Grace, it’s been a pleasure to organise for you!
The Travel Business offer a truly personal and professional service that is second to none.
Thanks Liam 🙂
This company is growing day in day out and it’s great that when it comes to booking a holiday the knowledge the team have there guides you to chose the best suited location and things to do when you’re away and all for fantastic prices!
If you want to maximise your chances to have the best possible holiday I would highly recommend getting in contact 🙂
Thanks for the kind review, sounds like you boys had a ball!!!
Excellent customer service from start to finish. I would recommend The Travel Business every time.
I booked my holiday over the phone, as I wasn't sure what I wanted.
But what a great service, they spent time with me and nothing was a bother, as all I knew waswhen I could go and how much I could spent. I was really surprised by the wide range of options they offered, some places I never knew I could afford! As well as that they got back really quickly and the staff are so polite.
Would definitely recommend Allan at The Travel Business.
Laura booked me and my family a holiday 3 days before take off. It was exactly what I asked for! She is the first person I will be going to for all my holidays. Thank you so much
The Edwards-Davies family 🙂
Thank you so much Allan for sorting flights out at such sort notice, we had a wonderful holiday. We'll definitely book with you again.